Contact: +254 728 805 174 | Email: info@contactlenses.co.ke
Welcome to Contact Lenses Store Kenya. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Contact lenses Store Kenya’s website or services, you agree to be bound by these Terms. Please read them carefully.
By using this website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. You also confirm that you have read and understood all the provisions laid out herein. If you do not agree to these Terms, you must refrain from using the website. Continued use of the website will be considered as acceptance of any revisions. It is your responsibility to review these Terms periodically for changes, as we may update them without prior notice. These Terms create a legally binding agreement between you and Contact Lenses Store Kenya Select, and govern your access and usage of the services we offer, including browsing our fashion collections, registering an account, placing orders, and making payments.
To use our services, you must be at least 18 years of age or older. If you are under the age of 18, you may only use the website with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. You affirm that you are fully able and competent to enter into the Terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with them. We reserve the right to restrict or terminate your access if we believe you do not meet the eligibility criteria or have misrepresented your age.
In order to access certain features of our website, such as making a purchase or tracking orders, you may be required to register for an account. During the registration process, you will be asked to provide accurate, current, and complete information including your full name, email address, contact number, and a password. You agree to update your information promptly to ensure its accuracy. You are solely responsible for any activity that occurs under your account and must ensure the confidentiality of your password. If you suspect any unauthorized use of your account,
you must notify us immediately. Just Select is not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account.
Maintaining the security of your account credentials is your responsibility. You agree to safeguard your username and password and not to share them with others. You are responsible for all activities that occur under your account, whether or not authorized by you. We advise choosing a strong password and logging out after every session, especially when using a public or shared computer. In the event of unauthorized use, suspected breach, or compromise of your account, you are required to contact Contact Lenses Store Kenya support immediately. We reserve the right to suspend or terminate accounts involved in suspicious activities or misuse. Any actions taken from your account will be presumed as your own, and Contact Lenses Store Kenya will not be held liable for resulting consequences unless proven otherwise.
At Contact Lenses Store Kenya, your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you consent to the collection and use of your information as described in the Privacy Policy. This includes your name, contact details, payment information, and browsing behavior on our site. We use this data to process your orders, enhance user experience, improve our offerings, and for marketing purposes. We implement industry-standard security measures to protect your information and do not sell your personal data to third parties. However, we may share data with trusted partners for purposes such as payment processing or delivery. We encourage you to review our Privacy Policy in full.
When you provide any information on our website—whether during registration, placing an order, or submitting feedback—you agree that such information is accurate, truthful, complete, and up to date. Providing false or misleading information can result in suspension or termination of your account. We rely on this information to process your transactions efficiently, communicate with you about your orders, and improve our services. It is your responsibility to regularly update your details, especially your shipping address and contact number, to avoid order delays or losses. If we detect discrepancies or fraudulent activity, we reserve the right to take necessary action, including cancellation of orders and legal proceedings if needed.
All product descriptions, images, prices, and specifications displayed on our website are intended to provide you with a clear understanding of what you are purchasing. Our offerings include a wide range of fashion items such as clothes, shoes, and bags. While we strive for accuracy, we cannot guarantee that product descriptions or images are always perfect, especially due to screen display differences or occasional clerical errors. Colors and materials may appear differently
depending on your device’s settings. We reserve the right to modify product details, remove items from our catalog, or change pricing without prior notice. If a product is listed incorrectly due to an error, we reserve the right to cancel or revise the order accordingly.
Product availability on our website is subject to change without notice. While we make every effort to ensure that all items listed are in stock, there may be instances where a product becomes unavailable after an order is placed. In such cases, we will inform you promptly and provide alternative options, back-order possibilities, or a full refund. Limited-edition or promotional items may run out quickly due to high demand. We reserve the right to limit quantities per order or customer to ensure fair distribution. Back-in-stock notifications do not guarantee product availability and should be considered informational. We are not liable for any inconvenience caused by stock limitations or delays in product restocking.
All prices on our website are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated. We make every effort to ensure that prices are accurate at the time of publication. However, pricing errors may occur due to system glitches or manual entry issues. In the event of an incorrect price, we reserve the right to cancel or adjust the order and notify you accordingly. Prices are subject to change at any time without prior notice. Special offers, discounts, and promotional codes may have specific validity periods or usage restrictions. It is your responsibility to confirm final prices at checkout before completing a transaction.
Comparative pricing (such as crossed-out prices) reflects our pricing history or manufacturer’s suggested retail prices.
Contact Lenses Store Kenya may from time to time offer discounts, coupon codes, loyalty programs, and promotional sales to enhance your shopping experience. These promotions are subject to specific terms, including eligibility criteria, duration, and usage limits. Discounts may apply to selected items only, and exclusions may include clearance, already discounted products, or specific brands. Promotional offers cannot be redeemed for cash or combined with other ongoing promotions unless explicitly stated. We reserve the right to modify, suspend, or terminate any promotional campaign at our discretion without prior notice. Abuse of promotions,
such as creating multiple accounts to redeem offers, may result in cancellation of orders and account suspension. For each promotion, please read the accompanying terms carefully to understand its application.
By placing an order on Contact Lenses Store Kenya, you confirm that all details provided are accurate and that you are authorized to use the selected payment method. After placing an order, you will receive an email confirmation, which acknowledges that we have received your order. However, this does not signify acceptance. Acceptance occurs only once the item is dispatched. We reserve the right to cancel or refuse any order at our discretion, especially in cases of error, fraud, or stock unavailability.
Payment must be completed at the time of order using available payment options, which include mobile money, credit/debit cards, and other services listed on our platform. By submitting payment information, you guarantee that you are authorized to use the chosen method and that there are sufficient funds. We are not responsible for payment failures due to incorrect details or issues with financial institutions.
Orders are processed and dispatched within the timelines indicated on the product page or during checkout. Delivery timelines are estimates and may be affected by location, courier delays, or unforeseen circumstances. You will receive a tracking number once your package ships. Contact Lenses Store Kenya is not responsible for delays caused by third parties or incorrect address information.
Once your order has been handed over to the courier or delivery service, the risk of loss and title passes to you. If your order is lost or damaged during transit, please notify us immediately so we can assist in filing a claim or resolving the issue where possible.
We accept returns and exchanges within 7 days of receipt for eligible products. The item must be in its original, unused condition with tags intact. Products such as lenses, rewetting drops, or clearance items may be excluded for hygiene or policy reasons. Return shipping costs are the responsibility of the buyer unless the return is due to our error or a defective item.
Approved refunds will be issued to the original method of payment within 14 business days of receiving and inspecting the returned item. Refunds may be partial or full depending on the condition of the returned goods. Shipping fees are non-refundable unless required by law or in the case of order errors caused by us.
Orders can be canceled before they are processed or shipped. If the order has already been dispatched, you may need to follow the return process. We reserve the right to cancel orders for any reason, including pricing errors, stock issues, or policy violations, and will notify you promptly in such cases.
All content on the Contact Lenses Store Kenya website—including text, product images, design, logos, graphics, and code—is owned or licensed by Contact Lenses Store Kenya. You may not reproduce, republish, copy, or exploit any part of the website without express written permission. Unauthorized use may lead to legal action.
When using our platform, you agree not to post or transmit any unlawful, offensive, misleading, or harmful content. This includes but is not limited to defamatory remarks, abusive behavior, and spamming. Any misuse of the platform may result in account termination or legal consequences.
Our website may contain links to third-party sites for convenience or additional services. These links do not imply endorsement, and we are not responsible for the content, policies, or practices of external websites. You access third-party websites at your own risk and are encouraged to review their terms and conditions separately.
Contact Lenses Store Kenya shall not be held liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our services. This includes loss of profits, data, or goodwill. Our total liability in any matter shall not exceed the amount you paid for the specific product or service.
You agree to indemnify and hold harmless Contact Lenses Store Kenya and its affiliates, employees, and partners from any claim or demand, including reasonable legal fees, made by any third party due to your violation of these Terms, use of our services, or infringement of any rights.
Contact Lenses Store Kenya shall not be held responsible for delays or failure in performance caused by circumstances beyond our control, including natural disasters, acts of war, internet outages, labor disputes, government restrictions, or third-party service disruptions.
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms or use of our services will be subject to the exclusive jurisdiction of Kenyan courts.
In the event of a dispute, we encourage you to first contact us to seek an informal resolution. If unresolved, the dispute may be submitted to mediation or arbitration in Nairobi, Kenya, before taking legal action. We aim to handle all disputes fairly and promptly.
If any part of these Terms is found to be invalid or unenforceable by a court, the remainder shall remain in full force and effect. Invalid clauses will be replaced with enforceable provisions that most closely match the original intent.
These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Just Select regarding your use of our services. No oral or written statement outside of this agreement shall modify or contradict its terms.
Failure by Just Select to enforce any provision of these Terms shall not constitute a waiver of
such provision or of any other provision. Any waiver must be in writing and signed by an authorized representative of Just Select.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and responsibilities without restriction.
We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause or notice. Upon termination, your rights to use the website will cease immediately, and we may delete your account information.
We may update or modify these Terms at any time without prior notice. The updated version will be effective immediately upon posting. Your continued use of the site after changes constitutes your acceptance of the revised Terms.
If you have any questions or concerns about these Terms and Conditions, you may reach us at info@contactlenses.co.ke or by phone at +254 728805174.