At Contact Lenses Store Kenya, your privacy is extremely important to us. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data when you use our e-commerce platform. We are committed to transparency, responsibility, and respect for your privacy. This policy applies to all users of https://contactlenses.co.ke and governs our data collection, processing, and usage practices.
We collect information from users in several ways, including when they register on our site, place an order, subscribe to our newsletter, respond to a survey, or engage with other site features. The types of information collected may include your full name, email address, phone number, delivery address, billing address, and payment details. By using our services, you explicitly consent to the collection, use, and storage of this information for the purposes outlined in this policy. Your consent is freely given and can be withdrawn at any time, though withdrawing consent may impact the functionality of our services. We are committed to limiting our data collection to what is necessary for providing a smooth and secure shopping experience.
To enjoy a more personalized and secure shopping experience on Contact Lenses Store Kenya, users are encouraged to create an account. During registration, you will be asked to provide specific personal information such as your name, email, and contact number. This account allows you to manage your orders, track deliveries, and save your favorite items. We ensure this data is securely stored and only used to enhance your experience. Your login credentials should be kept confidential, and we advise you to use a strong password. If you suspect any unauthorized activity on your account, please contact our support team immediately. We reserve the right to suspend or terminate accounts that breach our terms or misuse our platform.
Payment data transmitted to third-party services is encrypted using industry-standard SSL (Secure Socket Layer) technology to prevent unauthorized access. In the unlikely event of a security breach, we will notify users in accordance with legal requirements and provide guidance on protective actions.
We collect delivery addresses and contact numbers to fulfill orders accurately and promptly. Once you place an order, your information is shared only with our in-house logistics team or trusted delivery partners to ensure your product reaches you without delay. Every effort is made to confirm the accuracy of the address and delivery timeline. Occasionally, we may contact you for additional clarification or to inform you of unexpected delays. We retain order history to help you manage returns, replacements, or future purchases, and for internal quality control and service optimization purposes.
Cookies are small text files stored on your browser to enhance your browsing experience. At Contact Lenses Store Kenya, we use cookies to remember user preferences, track shopping cart activity, personalize content, and analyze website traffic. Cookies help us understand user behavior and improve the structure and content of our website. You can choose to disable cookies via your browser settings, but doing so may limit certain features or functionalities. We also employ tracking pixels and analytics tools (like Google Analytics) to collect aggregated data on how users interact with our site, such as the number of visitors, pages viewed, and navigation paths.
The personal data collected is used to process orders, deliver products, manage customer service inquiries, send marketing communications (if opted-in), and improve the overall user experience. We may use your email address to send order confirmations, delivery updates, and customer satisfaction surveys. Additionally, aggregated and anonymized data may be used internally for business intelligence, performance monitoring, and service enhancement. Your information is never sold or rented to third parties. We are dedicated to using your data ethically and only for purposes that benefit your user experience and facilitate business operations.
Our website may contain links to third-party services or integrate third-party tools, such as payment processors or delivery partners. These services operate independently and have their own privacy policies. Contact Lenses Store Kenya is not responsible for the content, practices, or security of these external sites. We only share data necessary to fulfill specific tasks—such as confirming payments or coordinating delivery. Any information shared is strictly on a need-to-know basis and protected by contracts that ensure data confidentiality and lawful usage.
At Contact Lenses Store Kenyat, we take pride in the quality, authenticity, and originality of our products. All items are sourced from reputable suppliers and undergo quality control checks before being listed on our platform. We are committed to ensuring that the products you receive match the descriptions and images provided. If an item does not meet your expectations due to a defect, damage, or misrepresentation, our return policy allows you to request a return or replacement. Product quality is integral to our brand, and we continuously monitor supplier performance and customer feedback to ensure high standards are maintained. Transparency in product sourcing and quality assurance is key to earning and retaining your trust.
We reserve the right to update this Privacy Policy at any time. Changes may be made to reflect adjustments in regulatory requirements, operational changes, or technological improvements. When updates occur, we will revise the "Effective Date" at the top of this document and, if the changes are substantial, notify users through email or site announcements. Continued use of the website after such changes indicates your acceptance of the new terms. We encourage you to review this policy periodically to stay informed of how your data is being managed.
When you interact with our customer support team—via live chat, email, phone, or social media—we may collect additional information necessary to resolve your inquiry. This may include your order history, screenshots, product details, or communication logs. These interactions help us provide accurate and helpful service while training our support staff and improving our processes. All communication is confidential, and we do not record calls unless explicitly stated. We strive to resolve concerns in a timely, respectful, and confidential manner.
Your personal information is securely stored on encrypted servers managed by our trusted hosting providers. We retain user data only as long as necessary to fulfill the purposes stated in this policy— including order fulfillment, customer service, and legal compliance. For example, we retain transaction data for tax and audit purposes for at least 7 years, per Kenyan tax regulations. Inactive accounts may be
deleted after a defined period of inactivity, but we will notify you in advance. You may also request deletion of your data at any time, subject to retention limitations required by law.
Account passwords are hashed using strong encryption techniques. We do not store plain-text passwords. You are responsible for maintaining the confidentiality of your login credentials. We advise you to use complex passwords and enable two-factor authentication if available. Suspicious activity such as multiple failed logins may trigger automated security responses like account lockouts. If you forget your password, a secure reset option will be sent to your registered email address. We cannot retrieve passwords on your behalf.
18. If you are under 18, you must use the site with parental or guardian consent. Parents or guardians who believe that their child has submitted personal information can contact us at info@contactlenses.co.ke to request deletion. We encourage parents to monitor their children’s online activities to ensure a safe and responsible browsing experience.
All product descriptions, prices, specifications, and images provided on Contact Lenses Store Kenya are intended to be as accurate as possible. However, minor discrepancies in color or size may occur due to photographic limitations or supplier updates. We regularly review our listings to maintain accuracy, but we reserve the right to correct errors without prior notice. Customers are encouraged to read product descriptions carefully before purchase. If a product received is significantly different from its description, you may request a return under our returns policy.
Your satisfaction is important to us. We allow returns for eligible items within a defined period, typically 7 days from the date of delivery. Returned items must be unused, undamaged, and in their original packaging. Refunds are processed via the original method of payment once the item has been inspected. For Mpesa refunds, reversal transactions may take 2–3 business days. Please contact support with your order number and reason for return. We reserve the right to reject returns that do not meet our return policy conditions.
Customers may post reviews, ratings, and testimonials on our website. By submitting a review, you grant us the right to publish, edit, or remove the content at our discretion. All reviews must be honest, respectful, and not include offensive or defamatory language. We moderate content to maintain
community standards. Reviews may be used in promotional materials, social media, or newsletters, with attribution to your registered username.
Despite robust security measures, data breaches can occur. In the event of a confirmed data breach that may compromise your personal data, we will notify affected users within 72 hours, as per Kenya’s Data Protection Act. Notifications will include the nature of the breach, the likely consequences, and the steps taken to address it. We will also advise users on how to protect themselves from further harm.
This Privacy Policy is governed by the laws of the Republic of Kenya, particularly the Data Protection Act (2019). We comply with all legal obligations concerning data collection, processing, retention, and user rights. Users have the right to lodge complaints with the Office of the Data Protection Commissioner if they believe their rights have been violated.
By creating an account or making a purchase, you may receive transactional emails related to your orders. You may also opt-in to receive newsletters, special offers, or promotional content. You can unsubscribe from marketing emails at any time via the link provided in the email. We do not sell or rent your email address to third parties.
We may use cookies and third-party analytics tools such as Google Analytics to understand user behavior and improve our website. These tools may collect information like your IP address, browser type, and time spent on pages. You can control cookie settings in your browser. We do not use intrusive advertising technologies or sell behavioral data.
If you use the Contact Lenses Store Kenya mobile app, we may collect device-specific information like your device ID, operating system, and app usage statistics. This helps us improve app performance and security. Push notifications may be sent with your permission. You can disable notifications in your device settings.
Our website may contain links to third-party sites. These sites are not governed by our Privacy Policy. We are not responsible for the privacy practices or content of external websites. We recommend that you review the privacy policies of those third parties before submitting any personal data.
You may request access to your personal information held by us at any time. We will respond within a reasonable timeframe and provide access subject to verification and applicable laws. Requests can be made by contacting info@contactlenses.co.ke
If you believe that any personal data we hold about you is inaccurate or incomplete, you may request correction. We will make the necessary updates after verifying your identity. Corrections will be reflected in our systems and acknowledged via email.
You may request to delete your account and associated data. We will process such requests within 14 days, subject to retention requirements. Deleted accounts cannot be restored, and any pending orders will be canceled or fulfilled based on status.
Some features of our website or app may request your geolocation data—for example, to identify nearby delivery hubs or improve logistics. You can grant or deny location access through your browser or device settings.
We use secure payment gateways to process all financial transactions. Credit/debit card information is encrypted and processed directly by third-party payment processors. We do not store card details on our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the “last updated” date. If changes are significant, we will notify you via email or prominent notice on the website.
From time to time, Contact Lenses Store Kenya may offer loyalty programs or promotional discounts. Participation may require the collection of additional personal information such as your purchase history or referral activities. We use this data strictly to administer the benefits of the loyalty program. Your participation is voluntary and can be discontinued at any time by contacting our support team.
Our site uses cookies to personalize your shopping experience and gather analytical data. Cookies help store items in your cart, remember your login state, and tailor marketing efforts to your preferences. You can manage or disable cookies via your browser settings, though some features may not function correctly without them.
We require all our vendors and suppliers to adhere to strict confidentiality agreements to protect customer data and proprietary business information. Suppliers only receive the information necessary to fulfill their obligations, such as shipping orders.
To protect both Contact Lenses Store Kenya and its customers, we actively monitor for suspicious or fraudulent activity, including unusual login patterns or payment attempts. Transactions flagged for fraud may be held for verification. Confirmed fraudulent activity will result in account suspension and potential reporting to authorities.
We partner with third-party couriers and logistics firms to fulfill deliveries. These partners are only given the information needed to complete deliveries—such as your name, address, and phone number—and are contractually obligated to keep this data confidential.
Participation in surveys, giveaways, or contests is voluntary and may require submission of personal details like your name, contact information, and preferences. Information collected during these events is used solely to administer the promotion and may be used to improve our offerings, with your consent.
In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of the business assets. In such cases, users will be notified, and the new entity will be required to honor this privacy policy or present an updated one.
With your explicit consent, we may share limited personal information with our trusted marketing partners to offer you complementary products or services. You can withdraw consent at any time by contacting us or using the unsubscribe link in promotional messages.
When you place a custom order or indicate specific preferences (e.g., shoe size, fabric type), we may store these details to enhance future shopping experiences. These data are treated as confidential and used only to fulfill your requests.
We encourage users to provide feedback on website accessibility and usability. If you encounter issues, you may contact our team, and we will use submitted feedback to make improvements. Personal data submitted in these cases is used only for follow-up and resolution.
Customer interactions may be anonymized and used for training our staff to improve service delivery. These materials are stored securely and are not shared externally.
We provide order tracking functionality and delivery updates via SMS, email, or app notifications. These services require your contact details and are used strictly for transactional updates, not promotional messages.
To improve product recommendations and site layout, we may analyze your browsing behavior anonymously—e.g., pages visited, time spent, or filters used. These insights allow us to customize your shopping experience without storing personally identifiable data.
If you choose to log in using social media accounts (e.g., Google or Facebook), we may collect basic profile information provided by the platform, such as name and email. These platforms will inform you of what data is shared and allow you to manage permissions.
You have the right to request a copy of your data in a structured, machine-readable format. Such requests should be made via email and will be processed within 30 days, subject to verification.
We may use retargeting tools such as Facebook Pixel or Google Ads to remind you of items you viewed or left in your cart. These tools do not give us access to your full profile and can be managed via your browser or ad settings.
Our website may offer multilingual support using translation plugins or tools. While we strive for accuracy, translations may not always fully represent the original content. We do not store translation activity logs.
During scheduled maintenance, some services may be temporarily unavailable. We strive to notify users in advance when possible. Personal data remains secure and unaffected during maintenance.